Help center

Frequently asked questions

Find quick answers about shopping, orders, delivery, returns, and support at Aura & Form.

Nuvella Hair

What products do you offer?

We focus on Health, Beauty & Fashion. Product details, materials, sizes, and what's included are listed on each product page so you can make an informed decision before purchase.

How long does shipping take?

Most orders are processed within 1-2 business days. Delivery timelines can vary by location and are shown at checkout before you place your order.

How can I track my order?

Once your order ships, we send a confirmation email with tracking details. If you cannot find it, contact us and we will share the latest status.

What is your return policy?

If you are not satisfied, you can request a return within the allowed return window, as long as the item is unused and in original condition.

What if my item is damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and photos. We will review and provide a replacement, exchange, or refund as applicable.

What payment methods do you accept?

We accept major payment methods supported at checkout. Available options may vary depending on your region and device.

Can I change or cancel my order?

If your order has not shipped yet, contact us as soon as possible. We do our best to support updates or cancellations, but once fulfillment starts we may not be able to modify the order.

Do you ship internationally?

International shipping availability depends on destination and carrier support. Any applicable shipping fees, duties, or taxes are shown during checkout where possible.

Are discounts and coupons stackable?

Unless explicitly stated, only one promotional code can be used per order. Some collections, bundles, or sale items may be excluded from additional discounts.

How can I contact support?

For any question about products, orders, exchanges, or returns, email us with your order number and we will respond as quickly as possible during business hours.

Still need help?

If your question is not covered here, email us at realtruehair1@gmail.com or use our Contact page. Our support team will guide you with the next best step.